Operational support services designed for property managers. From overnight emergencies to daily task management—we've got you covered so you can focus on growth.
Choose the services that fit your portfolio—or combine them for complete coverage
Professional VAs handle guest emergencies and communications while you sleep. Wake up to resolved issues, not stressed guests.
A dedicated operations manager monitors your daily tasks, ensures work gets done, and keeps your team accountable.
🚀 More services coming soon. We're always expanding our offerings to help property managers succeed.
Support by Surge is built on the same expertise that powers our revenue management services
Our team understands short-term rentals inside and out. We know what guests need and how to keep operations running smoothly.
We integrate seamlessly with your operations. Your guests will never know they're talking to anyone but your team.
Part of Surge Revenue Management. Our services are designed to complement your revenue strategy and help you scale.
Start with what you need, add more as you grow. Our services scale with your portfolio without missing a beat.
Let's discuss how Support by Surge can help streamline your operations and give you back your time.
Schedule a Call →Professional overnight virtual assistants handle your emergency calls and guest communications while you sleep. Wake up to resolved issues, not stressed guests.
After-hours support line
Our trained VAs handle everything from simple questions to emergency coordination
Immediate response to urgent situations with established escalation protocols.
Professional, friendly responses to guest inquiries around the clock.
Submit tasks to our team and we'll complete them while you sleep. Perfect for admin work, follow-ups, and operational to-dos that pile up during the day.
We make the transition seamless so you can start sleeping better immediately
Share property details, emergency contacts, and preferences
We provide your dedicated after-hours guest line
Our VAs learn your properties and protocols
Wake up to resolved issues and morning reports
Choose the plan that fits your portfolio's needs
Essential after-hours coverage
Support plus overnight task completion
Join property managers who wake up refreshed instead of stressed. Setup takes less than 24 hours.
Schedule a Call →A dedicated operations manager monitors your daily tasks, ensures work is completed on time, and keeps your team accountable—so nothing falls through the cracks.
A real person ensuring your property management runs smoothly every single day
Your project manager reviews all pending items daily and ensures nothing gets missed.
We follow up with your team members to ensure tasks are completed on schedule.
Clear visibility into your operations with regular updates, performance metrics, and actionable insights to improve your workflow.
Choose the tier that matches your current listing count
80+ listings? Contact us for custom enterprise pricing tailored to your portfolio.
Different services for different needs—or combine them for complete coverage
Stop worrying about what's falling through the cracks. Let our task managers keep your portfolio running smoothly.
Schedule a Call →